Returns

Returning an opened or used product

Snugs are a custom-fit ear tip solution and as such, due to reasons of health and hygiene, we cannot return any opened or worn product other than under a warranty claim.

Returning a sealed product

To return a sealed product for exchange for a different product or refund of purchase price the return must be…

If the product is opened, used or damaged it will not be accepted for returns and will be returned to you.

Returning a gift voucher

Gift vouchers can be returned up to 7 days after date of purchase. We can only refund original purchaser to the same payment method. To return a gift voucher please email your voucher code number to info@snugs.com. We will acknowledge receipt and make a refund. Gift vouchers purchased from other retailers must be refunded at point of purchase.

Returning goods on which duty has been paid

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duty from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.

How to start a return

Contact us first at info@snugs.com or tel +44 (0) 1984 640 582 so we can advise the best way to proceed and issue a returns form. Put the product(s) and completed returns form in the post. Products must be sent by ‘signed for’ post to Snugs Returns, Windwhistle Farm, Treborough, Watchet, Somerset, TA23 0QW United Kingdom. Once we have received the product and validated the return we will issue an exchange or refund. Snugs is not responsible for return shipping costs unless the product is faulty.

Please allow 30 days for returns processing to be completed. Snugsearphones returns policy does not affect your statutory rights of cancellation or return.

International returns

Follow the process in ‘how to start a return’ plus write ‘RETURNED GOODS – FAILED SALE’ on the customs information document (CN22 and/ or CN23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

Stock issues

If Snugs is out of stock of any products we will contact you and give you the option to wait until stock arrives or issue a refund.

Tracking my returns processing

Tracking is available online. Login to the ‘My Account’ section of www.snugsearphones.co.uk and view the status of orders from there.

How to get in touch

If you have any questions about a warranty issue please contact info@snugs.com or tel +44 (0) 1984 640 582. Please have your original order number handy.


Warranty

We offer a limited one year warranty.

Our one year warranty includes

Our one year warranty does not include

Earpiece remake service

In addition, we also offer a service to remake any earpiece returned due to poor fit within 60 days of purchase.

How to start a warranty claim

Contact us first at info@snugs.com or tel +44 (0) 1984 640 582 so we can advise the best way to proceed and issue a returns form. Put the faulty product(s) and completed returns form in the post. Products must be sent by ‘signed for’ post to Snugs Returns, Windwhistle Farm, Treborough, Watchet, Somerset, TA23 0QW United Kingdom. Once we have received the product and validated the claim we will replace it and refund your postage. Postage refunds will be made by the method used to pay for the order for the goods.

How to get in touch

If you have any questions about a warranty issue please contact info@snugs.com or tel +44 (0) 1984 640 582. Please have your original order number handy.