Guarantee on Snugs Custom-Fit Ear Tip purchases
Confidence is at the top of our list when it comes to making sure our customers are 100% satisfied with their shopping experience at Snugsearphones.co.uk
We offer a limited 1 Year warranty. Snugs guarantees all our custom-fit products against defective manufacture, component failure and/or materials failure for one year from the date of purchase. Snugs will adjust or remake any earpiece returned due to poor fit within 60 days of purchase.
Our warranty does not cover the following:
Misuse or accidental damage
loss of either one or both earpieces
Blockage due to wax or debris in earpiece
Attempts to alter tips by an unauthorised persons
Postage & Packing fee when a voucher is returned
Excludes shipping costs for purchases shipped outside the UK
To make a return please call us on +44 (0) 1984 640 582 or email us at returns@Snugsearphones.co.uk and we will assist you. Please supply the original order number when making a warranty claim.
If you want to return an earphone product purchased from us it must be within 30 days of receipt and in ‘as-new’ condition with no damage or wear. Only under this circumstance will you be offered an alternative or a refund for full purchase price of the product.
We request that the products are sent back in ‘as-new’ condition with either our Returns Form or a comprehensive note telling us of your name, address and date of purchase. Damaged products will not be accepted for refund and will be returned to you. Please return products directly to: Snugs Returns, Windwhistle Farm, Treborough, Watchet, Somerset, TA23 0QW
Snugs is not responsible for return shipping charges except if the goods are faulty, if you have received a wrong product or it is damaged during shipping. Please make sure you send them back “Recorded and Signed-for” and get a proof of postage so you are protected against returns that are lost in the post. Please allow 30 days for returns processing to be completed. Snugsearphones returns policy does not affect your statutory rights of cancellation or return. When your refund is processed, the funds will be returned to the original payment method.
What do I do if an item is faulty within a year of purchase?
We will replace it and we will pay your postage. Contact us first. Put the faulty product(s) and completed Returns Form in the post, send it back “signed for” in-case it goes missing in transit and we will replace the item and refund the postage. Postage refunds will be made by the method used to pay for the order for the goods.
Return a gift voucher that you have not used within 7 days of purchase.
We will refund your gift voucher up to 7 days after date of purchase. We only refund the person who paid and only with the same method of payment. You only have to notify us of the voucher code number by email to returns@Snugsearphones.co.uk we will acknowledge receipt and make a refund. Snugs vouchers purchased from other retailers must be refunded at point of purchase.
How quickly will Snugs Earphones process the return?
We aim to process all returns within 14 days of receipt.
What happens if Snugsearphones is out of stock of the replacement item?
We will contact you and give you the option to wait until stock arrives or we will give you a refund.
How do I know if Snugsearphones has processed my return?
If you go to the “My Account” section of www.Snugsearphones.co.uk log in and you can see the status of all your orders from there.
Customers outside of the UK must follow the instructions below along with our refund & returns above. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 and/ or CN23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duty from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
If you have any questions please contact returns@Snugsearphones.co.uk or phone +44 (0) 1984 640 582